Infusion System

The common sense choice in smart infusion pumps and IV Solutions

A tradition of reliability

Stay Up and Running

Highly reliable, with a 3-year Preventive Maintenance cycle

In one comprehensive package, Agilia Infusion System offers a friendly, lightweight pump packed with features and functionality that can adapt to the way you work and grow, and offers steadfast support to get you up and running.

It’s a smart approach using proven technology that makes transition today and transformation tomorrow an achievable goal.

Field Service and Support

North America

Certified Service Professionals Dedicated to Delivering the Support You Need

Dedicated Team of Service Engineer Specialists

Fresenius Kabi Field Service and Support

At Fresenius Kabi, we know that the rapid response and deployment of our Field Service and Support team are crucial to your care of patients. We have a focused team of experienced professionals that are aligned with ensuring you have the support of first-time visits you need, when you need it.

Our comprehensive approach to Field Service and Support:

  • Experienced Field Service Engineers
  • Dedicated call center
  • Extensive depot service
  • Complete technical support

The support you need, when you need it:

  • Hotline support 7 days a week
  • Specialist response in under 2 hours
  • Depot repair turn around in 5 days or less

SCP Field Service Standard Certified

Our Field Service and Support team’s renowned dedication to customer service has been recognized at the highest level. Highly trained and deeply experienced, Fresenius Kabi offers one of the first engineer teams in the infusion technology industry to be SCP field service standard certified.

Successful technical repair completed in

94%

of first-time visits1

1 Data on file at Fresenius Kabi USA. Results obtained from 2017 Technical Services Annual Metric Report.

Overall Satisfaction Rating2

98%

Margin of error 1.19%
Confidence level 95%

2 Data on file at Fresenius Kabi USA. Inclusive of total portfolio. Results obtained from 2017 Customer Satisfaction Survey.

You can trust our expertise

Fresenius Kabi provides an expert clinical implementation team of pharmacy and nursing advisors who will facilitate a smooth implementation of the Agilia Infusion System at your facility. From Pharmacy Advisors that can help support every step of the drug library build to Nursing Advisors who assist with a clinical assessment, online education modules, and hands on learning – Fresenius Kabi works with you to ensure a seamless transition and overall positive experience. We can offer additional implementation services.

Customer Testimonials

Fresenius Kabi Earns NorthFace ScoreBoard Award

For Customer and Field Service Excellence

Fresenius Kabi Achieved Best in Class Rating Levels in Areas of Customer Service and Field Service and Support

Learn More

A caring and dedicated team to help implement and support

Behind every pump is a team dedicated to training your nurses, supporting your pharmacists and consulting with your biomedical engineers to help with adoption of the technology and to provide ongoing support.

Features and Benefits for Biomedical Engineers

Reliable: Less than 0.5% failure rate

  • Minimizes “down” time and increases pump availability

Durable: rugged ABS shell

  • Provides shock protection if dropped

3-year Preventative Maintenance Cycle

  • Optimize bio-medical resources and increases pump availability
  • Pump is fully repairable by hospital bio-med

High performing battery

  • Minimize replacement costs and resources to change battery
  • 8-hour battery life at 125 mL/h
  • Battery replacement cycle every 3 years

Lightweight

  • 4.4lbs (2kg)
  • Easy to handle and transport

Stackable design

  • Minimizes footprint for storage
  • Compact and easy to handle

Removable universal power cord from back of pump

  • Easy to transport

Infusion rate range from 0.1 mL to 1,500 mL/h

  • Flexible to meet variety of clinical needs from pediatrics to critical care areas

Swiveling pole clamp

  • Easily attaches to IV pole or bed rail to make it easy to transport between care areas or hospitals
  • May also be used flat on a tabletop

Care area settings

  • Ability to customize settings such as air-in-line alarms, alarm volume and pressure settings to different clinical applications (Pediatrics, Medical/Surgical)

Biomedical Training

Fresenius Kabi offers technical training classes for the Agilia Infusion System Large Volume Pumps. Two different training courses are provided:

Agilia Infusion System Large Volume Pump Level 2 Training

  • Is a 4-hour online course
  • Includes the Agilia Partner Service Software
  • Instructions to perform
    • 3-year preventive maintenance
    • functional testing

Agilia Infusion System Large Volume Pump Level 3 Training

  • Is an 8-hour in-person course
  • Includes the Agilia Partner Service Software
  • Instructions to perform
    • 3-year preventive maintenance
    • full corrective maintenance
    • calibrations
    • functional testing
    • and data set uploads

To learn more regarding the courses, registration, tuition, locations and dates download the TECHNICAL TRAINING REQUEST.

Phone: 800-937-5060, Prompt #2
Email: tech.services@fresenius-kabi.com